Privacy Policy
SoulEcho by Staycold Solution · Last updated 9 November 2026
SoulEcho is a video app for Indian mythology series and short reels. This policy explains what we collect, why, and the choices you have. By using SoulEcho you agree to it.
What we collect
- Account details. If you sign in with Google or Apple we receive your name, email address and profile picture from that provider. Without signing in you use SoulEcho as a guest, identified only by a random device identifier.
- Viewing activity. Which episodes and reels you watched, how far, and what you liked, so the app can resume where you left off and show you what you liked.
- Purchases. When you subscribe to SoulEcho Plus, the purchase is made with Apple or Google. We receive the subscription status (active, expired, refunded) from our billing partner RevenueCat. We never see your card or payment details.
- Reports you send. When you report a mistake in a story, we keep the episode, the moment in the video, your language, the reason and any note you write, linked to your account, so we can review and fix it.
- Advertising. The free tier shows ads from Google AdMob, which may use your device's advertising identifier to serve and measure ads. Subscribers see no ads.
- Technical data. Device type, operating system version, app version, language and approximate region from your IP address, used for security, performance and to fix problems.
What we do not collect
We do not collect your contacts, photos, precise location, or anything from other apps. We do not sell personal data.
How we use it
- To play videos, remember your progress and keep your purchases across devices.
- To show ads in the free tier and remove them for subscribers.
- To keep the service secure, prevent abuse and understand how SoulEcho is used in aggregate.
- To answer your messages.
Who we share it with
Only service providers that run SoulEcho for us, each bound to use the data solely for that purpose: Google and Apple (sign-in and payments), RevenueCat (subscription status), Google AdMob (ads), Cloudflare (video delivery), and our hosting providers in the European Union (Hetzner, MongoDB Atlas). We disclose data if the law requires it.
Where it is stored
Account and viewing data are stored on servers in the European Union. Videos are delivered through a global content network so they load quickly in India.
How long we keep it
For as long as you have an account. Technical logs are kept for a short period for security. We may retain limited records where the law, accounting or fraud prevention requires it.
Deleting your account
Open Profile in the app and tap Delete account. Your profile, sign-in, viewing history, likes and plan are removed from SoulEcho. An active subscription is not cancelled by this: cancel it in your Apple ID or Google Play subscriptions, otherwise the store keeps billing you. You can also email us to delete your account.
Children
SoulEcho is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us data, email us and we will delete it.
Your rights
You can see and update your details in the app, delete your account, and ask us by email for a copy of your data or to correct it. Under Indian law (the Digital Personal Data Protection Act, 2023) you may also nominate someone to exercise these rights for you.
Changes
We will post any change here with a new date. Material changes are also announced in the app.
Contact
Staycold Solution, Surat, Gujarat, India · help.staycoldsolution@gmail.com