Contact Us
SoulEcho by Staycold Solution · Last updated 9 November 2026
Questions, problems with a purchase, a story suggestion, or a request about your data: write to us and a person replies, usually within two working days.
help.staycoldsolution@gmail.com
Report a mistake in a story
Our stories are made with the help of AI and may contain mistakes. In the player, open settings and tap Report a mistake, or email us with the series, episode and what is wrong. We review every report.
Subscriptions and refunds
Purchases are made through Apple or Google, so refunds and billing questions are handled by them: open your Apple ID or Google Play subscriptions page. Email us if a purchase does not show up in the app after tapping Restore purchases in Profile.
Delete your account
Profile → Delete account in the app, or email us from the address you signed in with.
Company
Staycold Solution, Surat, Gujarat, India